Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


I payed one month of stock photos and what to cancel - lose my 20 files I got

New Here ,
Feb 19, 2021 Feb 19, 2021

Copy link to clipboard

Copied

How is this fair?
I must be able to cancel the subscription and still keep the amount of pictures I can download without losing them, I mean that is what I paid for.

How are you thinking about this?

William

TOPICS
Account management, Plans and purchase

Views

67

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 19, 2021 Feb 19, 2021

Copy link to clipboard

Copied

You will lose any unused quota if you cancel your subscription these are the terms that you agreed to when you signed up for your subscription.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 19, 2021 Feb 19, 2021

Copy link to clipboard

Copied

Hi,

Yes of course I understand that even though I didn't read it, but how is
that something fair anyhow?

All the subscription plans usually let you use what you paid for until the
subscription runs out, you don't have to wait to cancel it one minute until
it renews.

So what I really pay for is the possibility of downloading that amount of
images, not the actual amount?

Thank you for your reply! 🙂
Kind regards,

--
William Dahlberg
[REMOVED BY MODERATOR]
E-learning designer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 20, 2021 Feb 20, 2021

Copy link to clipboard

Copied

LATEST

Think of it like a cell phone subscription with free minutes each month. You can carry forward the minutes for a while, but eventually they are lost. And if you cancel the subscription, all the minutes are lost, even if you never spoke on the phone at all.

 

Adobe don't expect subscribers to use all of their credits, any more than the cell phone company expect everyone to use all of their minutes. But with careful planning you can do this, and get the most from your fee. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started