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i purchased a credit pack to have 25 images. i have 6 images in my library now but all my recent ser

New Here ,
Oct 09, 2023 Oct 09, 2023

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i purchased a credit pack to have 25 images. i have 6 images in my library now but all my recent searches are eaither "Free for trial" or "Purches" option. Can any one help how to solvee it?

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Licensing Regret

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correct answers 1 Correct answer

Adobe Employee , Oct 13, 2023 Oct 13, 2023

Hello @Raheleh32817023r9me, thanks for reaching out. 

I reviewed your account and it appears that 16 - Credit Pack was purchased on 09/20/23. You used up 4 credits to license 4 standard images, and 12 credits to license a premium image. This expains why you have run out of credits. 

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Community Expert ,
Oct 12, 2023 Oct 12, 2023

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When did you buy your credit pack? Credit packs expire after one year.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Oct 13, 2023 Oct 13, 2023

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Hello @Raheleh32817023r9me, thanks for reaching out. 

I reviewed your account and it appears that 16 - Credit Pack was purchased on 09/20/23. You used up 4 credits to license 4 standard images, and 12 credits to license a premium image. This expains why you have run out of credits. 

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