I've been stuck in Adobe Stock subscription and can't license anything. Help?

[michaela22752677]

I am at the end of my Adobe Stock subscription year and when I try to license an image it ask me what plan I want to sign up for. What is going on? Per the phone system help, Chat is available 24/7 but I find it closed! I just want my images before I cancel.

[twaritar3263062 · Accepted solution]

Hi Michael,

Sorry to hear that you are facing issues with Adobe Stock services.

Please try the following and let us know if that solves your issue.

• Sign out from Adobe Stock, sign back in, and try licensing the asset again.
• Try to license the image using a different browser.

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

If you still face troubles, feel free to update this thread.

Regards,

Twarita