I want to stop the monthly payment of the annual subscription to adobe stock. How can I do? I can not find any keys to cancel the subscription, I have to pay every month

New Here ,
Dec 17, 2017 Dec 17, 2017

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I want to stop the monthly payment of the annual subscription to adobe stock. How can I do? I can not find any keys to cancel the subscription, I have to pay every month

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Adobe Employee , Dec 18, 2017 Dec 18, 2017
Hi Arturo,I see that your subscription has been suspended. Kindly get in touch with our support team Support FAQ: How can I contact Adobe for support? for further assistance.In case you are unable to get in touch with our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" linkRegardsTwarita

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Adobe Employee ,
Dec 18, 2017 Dec 18, 2017

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Hi Arturo,

I see that your subscription has been suspended. Kindly get in touch with our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to get in touch with our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

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New Here ,
May 27, 2018 May 27, 2018

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It shouldn't be this complicated to stop a subscription.

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Adobe Employee ,
May 28, 2018 May 28, 2018

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Hi Jean,

Sorry to hear that you are facing troubles while cancelling Adobe's subscription.

Please let us know the subscription you are looking to cancel so that we can further assist you.

Regards,

Twarita

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Dear Twarita, 

I have read your answers on this page and on 

https://community.adobe.com/t5/stock/how-can-i-stop-adobe-stock-10-images-a-month-one-year/m-p/98592...

I tried the free Adobe Stock for 1 month in mid February 2021, and ended my subscription in mid March 2021 on line by following the directions here:

How to cancel:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html 

I am still being billed for the subscription, but the formula does not exist on my account!!!

 

I have tried several times, for hours to find out how to use each of these options that you suggest here

"get in touch with our support team Support FAQ: How can I contact Adobe for support? for further assistance.In case you are unable to get in touch with our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" linkRegardsTwarita"

 

AND I CANNOT SPEAK TO ANYONE NOR WRITE TO ANYONE ABOUT WHAT IS HAPPPENING!!!!  I need to stop payment and do not know what to do.

 

PLEASE HELP!!!

 

I live in France and have an account in France.

 

Kind regards,

 

 

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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@rhodab20193593,


I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. Please confirm that you are signed into https://account.adobe.com with the correct Adobe ID.

 

 

EBQ

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Yes I am... I am in France... so on the Adobe.fr site

Rhoda .png

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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I see no active subscriptions on your account in our systems or in that screenshot. I don't see any subscriptions cancelled nor active.

EBQ

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Thank you. I agree. So now, the question is how to stop Adobe from debitting my account every month...

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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You would need to figure out what email address is associated with the subscription and then sign into https://account.adobe.com with that email.

EBQ

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