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I was charged for a free trial, even though I cancelled the same day

New Here ,
Apr 11, 2022 Apr 11, 2022

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Hi,

I signed up for a free trial and downloaded 1 - one - image on March 7th or 8th, I do not remember the exact date. The same day I cancelled the subscription on the Adobe account page, because I found a better alternative. Now I see that my credit card has been charged NOK 353,75 on April 8th. There is no trace of this on my Adobe account page, but my card has definitely been charged.

This is obviously a mistake, and I demand an immediate refund.

 

Regards,

Mårten Haug

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correct answers 1 Correct answer

New Here , Apr 11, 2022 Apr 11, 2022

Hi again, my mistake. It turned out I actually have two IDs, as you suggested. I cancelled now, and apparently I can still get a refund.

Thanks for the assistance!

 

Mårten Haug

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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I don't see any Adobe Stock subscription ever being associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com

EBQ

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New Here ,
Apr 11, 2022 Apr 11, 2022

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Hi again, my mistake. It turned out I actually have two IDs, as you suggested. I cancelled now, and apparently I can still get a refund.

Thanks for the assistance!

 

Mårten Haug

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