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I was charged money even though i have free assests.

New Here ,
Oct 16, 2021 Oct 16, 2021

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Hi This is Arpit. I have 16 free assets and it's last day for my free trial, But after i purchased a video I got charged. I didn't get any OTP for the confirmation of the product which is a must in India. It's kind of illegle now. Please refund my money, I can't afford that expensive video. I freaking out here.. Please help me.

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Licensing, Plans and purchase, Troubleshooting

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Adobe Community Professional , Oct 18, 2021 Oct 18, 2021
Videos are not part of the subscription. They are extra. I'm not literate in India law, so I do not know if it is illegal to charge you, but to my knowledge, you got a confirmation screen before licensing. You need to contact Adobe customer care for the refund. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a differ...

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Adobe Community Professional ,
Oct 18, 2021 Oct 18, 2021

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Videos are not part of the subscription. They are extra.

 

I'm not literate in India law, so I do not know if it is illegal to charge you, but to my knowledge, you got a confirmation screen before licensing.

 

You need to contact Adobe customer care for the refund. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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