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I was recently billed $29.99 for my second month of service. I got the first month free. I have not downloaded any images yet. I would like to cancel because I will not be reimbursed by my employer for the service. Can I still download the 10 free images and the 10 I've just been billed for, then cancel without a penalty? I read on your website that if I cancel within 14 days of the second billing cycle for this type of membership (first month free), I won't have any problems with cancellation fees. Thanks.
Hi Konni
Your subscription shows as cancelled.
Thanks
Bev
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I have the same problem, but I don't have a option to cancel plan
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Hi CigarDigital
Your subscription shows as cancelled.
Thanks
Bev
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I have same problem too!
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Hi Konni
Your subscription shows as cancelled.
Thanks
Bev
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Hi DPars
Yes, that's correct. As per the subscription terms for the first month free offer, if you cancel within 14 days after the beginning of the second month's billing cycle, you'll be refunded. There will be no cancellation fee either.
Legal subscription terms | Adobe
Thanks
Bev
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Please, I also wanted to cancel and I didn't used anything. Only in my first month. Its my second month and I want to cancel without any fee. Please cancel.
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I have not used this service, nor am I aware of ordering it. How can I contact Adobe to get a full refund. This is the first month that I've been billed. A shock! Maybe the fact that I'm 80 years old and not technically aware is the biggest problem.
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Adobe does not sign you up for subscriptions. You must have clicked something to agree to the Free Trial and/or sucscription; and you would have received an email confirming that subscription.
You should contact Adobe Stock directly to try to negotiate a reduced cancellation penalty. Instructions for cancelling the subscription are shown here.
https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html
To reach a Customer Support agent, use the contact info at the bottom of the page.
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@Jill_C ,
Customer service can't be reached by e-mail.
Sorry for that, but I'm sure that you did tick somewhere the 30days free stock subscription service. It converts automatically into a paid service, and you can cancel free of charge during the first 14 days of your paid service. After that, you have an annual subscription that you need to cancel before the end of the year, if you do not want to reconduct the subscription for a second year. If you cancel early, you will need to pay half of the remaining due as an early termination fee.
Try first the link, Jill provided to cancel. If that works, you will get an e-mail confirming the cancel and if you are in the 14-day-window, you will get a refund.
This said, you may contact Adobe customer care, an check with them, what Adobe can do for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
For support via Twitter:
https://twitter.com/AdobeCare
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)
Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.
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It appears you have canceled your recurring Acrobat subscription.