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I would like to know if I will be charged for the previous annual plan once I add my payment details

New Here ,
Aug 22, 2024 Aug 22, 2024

I mistakenly subscribed to an annual plan and paid for one month in Adobe stock. I have to cancel my plan because I lost my bank card. But when I go to manage the plan, it says "Your plan has been suspended. Please update your payment details." At this moment, I need to purchase another product from this account. I would like to know if I will be charged for the previous annual plan once I add my payment details again.

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Account management , General , Terms of use
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correct answers 1 Correct answer

Community Expert , Aug 22, 2024 Aug 22, 2024

It's possible that you will be expected to pay what you owe for the suspended plan. You should contact an Adobe customer service agent directly to determine your best plan of action. Type "Agent" when you reach that chatbot to talk to a real live person.

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Community Expert ,
Aug 22, 2024 Aug 22, 2024
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It's possible that you will be expected to pay what you owe for the suspended plan. You should contact an Adobe customer service agent directly to determine your best plan of action. Type "Agent" when you reach that chatbot to talk to a real live person.

Jill C., Forum Volunteer
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