Image credits has suddenly reduced by over 100

[neilh87395128]

Hi, I hope someone can help. I have been building up a credit of images. When I logged on today, I noticed the balance has reduced by over 100 credits. This was built up from my credit balance I transferred from Fotolia and my ongoing monthly subscription. Does anyone know why this might be? Many thanks, Neil

[WendellaBee · Accepted solution]

Hello neilh...,

I'm sorry but transferred credits were only available for one year and the expired on the 15th.

EBQ

[neilh87395128]

Hi, is there any chance you can reinstate these credits so I can download some images. I had been saving these for a project and had no notification they would be expiring. I know my monthly subscription credits would expire but these are from the Fotolia transfer and I don't recall anything specifically stating these would have a short shelf life. If you could help me this one time, it would be greatly appreciated. I've had enough bad news today already. Many thanks.

[neilh87395128]

@EvilBugQueen1

Hi, could you please look at my recent reply and see what you can do, I can't afford to buy another 100+ credits just at the moment for obvious reasons. 

Many thanks, Neil

[WendellaBee · Accepted solution]

I'm sorry we are not able to reinstate expired Fotolia credits.

EBQ