Image in downloads but not licensed?

[cjwilbur]

I have a full size image from Adobe Stock which is in my downloads (since 2018), however it doesn't also appear in my licensed images. I need to find proof of purchase but since this was so long ago, I don't remember doing this.. how could it be possible to have downloaded the image without obtaining a license for it? Is there some loophole that made this possible or could there have been a license which has since expired? Any help would be much appreciated, thanks!

[Jill_C]

Licenses don't expire. Does the image include the Adobe asset number? That may provide a clue to help Adobe determine whether it was indeed properly licensed.

[cjwilbur]

Thanks for the reply, yes the asset number is 78770564

I'm stumped as to how I would have obtained the full resolution image without licensing it. I wonder if it could be to do with being on a free trial at the time? But that wouldn't make sense either.

[Jill_C]

Licenses for Assets licensed under "free trials" also do not expire. Hopefully an Adobe representative will chime in here with a suggestion. Meanwhile, you should contact Adobe via the "contact us" link to confirm that you have a valid license.

[Abambo]

Thanks for the reply, yes the asset number is 78770564

I'm stumped as to how I would have obtained the full resolution image without licensing it. I wonder if it could be to do with being on a free trial at the time? But that wouldn't make sense either.

By @cjwilbur

You could have licensed it with a different Adobe ID, if you do not find a licence history. The licence history is sticky and records every licence you have ever taken (except with Fotolia, if you have not synchronized your account), free or for pay. https://stock.adobe.com/Dashboard/LicenseHistory