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Image preview #242506832 does not match downloaded file

New Here ,
Oct 22, 2019 Oct 22, 2019

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Image preview #242506832 does not match downloaded file.

Seems to be an issue that should be resolved through a "report image" portal instead of publicly posting to a community forum. First time I've run into this issue after a couple years of using Adobe Stock but searching the commuity posts I'm not the first person to run into the issue.

Thanks

 

[Moderator moved the thread to the correct forum]

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correct answers 2 Correct answers

Adobe Employee , Oct 22, 2019 Oct 22, 2019
Hello, Thank you for reporting this asset to us. I've confirmed the issue and also that you licensed this image. I've let the appropriate team know and granted you a replacement license. EBQ

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Adobe Employee , Nov 09, 2021 Nov 09, 2021
Hello, I've verified the issue and granted you a replacement license. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

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Adobe Employee ,
Oct 22, 2019 Oct 22, 2019

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Hello,

Thank you for reporting this asset to us. I've confirmed the issue and also that you licensed this image. I've let the appropriate team know and granted you a replacement license.

 

EBQ

EBQ

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New Here ,
Nov 08, 2021 Nov 08, 2021

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I have a similar issues that File 122062288 does not match the download.

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Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

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Hello, I've verified the issue and granted you a replacement license. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

 

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