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images coming up grey

New Here ,
May 24, 2021 May 24, 2021

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When i either download an imgae from adobe stock or open in app it comes out just with a coloured background and no image like a rectangualr block of colour, anyone knows how to help with this?

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Adobe Employee ,
May 24, 2021 May 24, 2021

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Is it all images or just one particular image? Please  provide the asset ID of the file that shows this issue.

EBQ

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