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Immediate charging after starting the free trial.

New Here ,
Jan 21, 2024 Jan 21, 2024

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Hello I have the same issue. I have the All Apps plan and when I go to the stock images website, it asked me to start the free trial, after which I'll be charged $29.99/Mo. I am on the correct profile. 

 

[Moderator moved the thread to the correct forum]

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New Here ,
Jan 21, 2024 Jan 21, 2024

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I hope you can help me too!  Mine also says my plan includes unlimited Adobe Stock downloads, but every item I search says I need to pay.

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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I hope you can help me too!  Mine also says my plan includes unlimited Adobe Stock downloads, but every item I search says I need to pay.


By @tarabr

You need to contact your plan administrator. Either they can solve the problem for you or they need to contact Adobe customer service. You can't use the link I provided to @Kaikoma , as you are on a Teams or an Enterprise plan, and with those plans your internal support does the first level support and they need to contact Adobe if that does not help. Joshua can't help you at all. 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 22, 2024 Jan 22, 2024

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@tarabr You might need to contact your admin first, since you are in an enterprise plan which we have less controll on it. Your admin will contact customer support if anything wrong. 

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New Here ,
Jan 21, 2024 Jan 21, 2024

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I actually just changed my plan to Photography+Stock Photos and it still wants me to pay, lol. 

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New Here ,
Jan 21, 2024 Jan 21, 2024

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I got a notification yesterday that said, "You have unlimited Adobe stock downloads".  I have logged in and out of Adobe thinking maybe it needed to be refreshed and still won't let me download without paying.

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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You can take the free trial only once. You can cancel during the first 14 days and you get a refund. 

 

If you can't self cancel, contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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Hello I have the same issue. I have the All Apps plan and when I go to the stock images website, it asked me to start the free trial, after which I'll be charged $29.99/Mo. I am on the correct profile. 


By @Kaikoma

No, you don't have the same issue. You have a 10 assets per month subscription which is different from what the other have.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 22, 2024 Jan 22, 2024

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@Kaikoma Your account should work fine now. If it still doesn't work, sign out, clear cache, and login with the right profile again. 

 

Thank you for your patience.

EB

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