Impossible d'ouvrir une image achetée dans Illustrator

[renér7794605]

Bonjour. J'ai acheté et téléchargé l'image 85730265 et il est impossible de l'ouvrir dans Adobe Illustrator. Comment contacter l'auteur de ce fichier pour résoudre le problème. C'est un fichier de Baillou. Merci

[twaritar3263062]

Hi Rene,

Sorry to hear that.

Unfortunately, there is no way to contact the author, however, let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

[twaritar3263062 · Accepted solution]

Rene,

We have checked the file at our end and did not encounter any issues. The file attached is on AI format, saved to the last CC version, and an _OLD file, saved with CS5 compatibility.

Please check your email for more details.

Regards,

Twarita