Improper charges

[femi_2407]

I tried to used adobe Indesign on the 12th May, 2025, but I find out that my system is not compatiable with the software. I immediately cancel my subscription about the app. Not knowning much about the cancellation process. A mail was sent to me on that same 12th of May, 2025, confirming my cancellation. To my greatest subsprise was charge today for a service I did not use. Please kindly help me refund my money. 

How will Adobe still change me when a cancellation mail as being sent to me confirming the cancellation process. 

I have attached the screen of the may sent to me on the 12th May, 2025

[Jill_C · Accepted solution]

Use the chat icon on this page to communicate with Adobe customer service in this issue. If the chat bot doesn't give you the necessssry info, type "agent" to reach a real live person.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

[femi_2407]

I type agent in the "search this community" box but there no Agent to chat with. Pls I need an assitance

[Abambo · Accepted solution]

Your story does not fit possible scenarios. If you cancelled the 7 day trial in May, and that failed, you would have gotten a charge in May, a next in June and a next in July. If you had added the 30day free trial subscription of Adobe stock to your InDesign subscription, you would have gotten a first charge in June and a second charge in July. 

You can check the active subscriptions at https://account.adobe.com/plans.

To contact Adobe customer service:

Use Jill's link. Bottom right you will see a callout icon.  Click that icon, and you are connected to the chatbot of customer support. Answer the initial answers to questions (don't be verbose), and if the chatbot does not connect you with a live agent, type "agent" to get the connection.