In Illustrator Datei nur PNG enthalten

New Here ,
Dec 08, 2021 Dec 08, 2021

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Hallo Community, 

vielleicht ist es auch jemanden schon mal passiert, dass bei einer Grafik von Adobe Stock JPG und EPS/AI angegeben war, aber die Illustrator Datei dann keine Vektoren enthält und auf ein PNG zurückgreifen möchte. Leider kann mir der Adobe Support nicht wirklich helfen und hat mich hier auf die Community verwiesen. Hat jemand eine Herangehensweise? Wie kann ich den Illustrator kontaktieren, der diese Grafik erstellt hat? 

 

Beste Grüße

Alexandra

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Adobe Employee ,
Dec 08, 2021 Dec 08, 2021

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Please post the asset ID here. I can ask the content team to take a look.

EBQ

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New Here ,
Dec 09, 2021 Dec 09, 2021

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Hello EvilBugQueen1, 

 

that sounds awesome. The ID is: #402517448 

 

Many Thanks. 

Best regards,
Alexandra

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Adobe Employee ,
Dec 09, 2021 Dec 09, 2021

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Hi @Janin5FAF,

I can reproduce this and have granted you a replacement credit. Please choose a different file.

EBQ

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