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Incomplete files from my purchase

New Here ,
Jan 03, 2020 Jan 03, 2020

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I bought the license of this FILE N° 198247207

And I only recieved one of the 4 files the license has.

Why

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Licensing, Plans and purchase

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Adobe Employee ,
Jan 03, 2020 Jan 03, 2020

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Hi there, 

The file number shared by you is a motion graphics template. Did you not get the complete template? 

 

Thanks 

Kanika

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