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incorrect file attached to template i licensed and downloaded

New Here ,
Dec 08, 2018 Dec 08, 2018

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I downloaded a template for a business card, and was given a completely different file when I went to open it.  I would really like the template that I selected, but it keeps giving me a different file.

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correct answers 1 Correct answer

Adobe Employee , Dec 10, 2018 Dec 10, 2018
Bob,We've checked the file at our end and can confirm that the licensed version of the file is indeed different from the one in the preview. The file will be removed from the website.Also, I have added 1 image license to your account so that you can use it against a different image.Hope that helps!Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Community Professional ,
Dec 08, 2018 Dec 08, 2018

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If you downloaded from Adobe, you need to post the link you used so someone may check

If not from Adobe, you need to talk to the template author on that site

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New Here ,
Dec 08, 2018 Dec 08, 2018

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New Here ,
Dec 08, 2018 Dec 08, 2018

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Adobe Employee ,
Dec 10, 2018 Dec 10, 2018

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Hi Bob,

Sorry for the trouble it has caused to you.

Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Dec 10, 2018 Dec 10, 2018

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Bob,

We've checked the file at our end and can confirm that the licensed version of the file is indeed different from the one in the preview. The file will be removed from the website.

Also, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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