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incorrect or incomplete vector download in Adobe stock

New Here ,
Jan 25, 2023 Jan 25, 2023

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Asset Number

#335469427

 

I downloaded this .ai file and it only has one of the 12 pages as shown. I've checked layers and art boards and there are no other pages? How do I solve this please?

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Asset Quality , Download

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correct answers 1 Correct answer

Adobe Employee , Jan 25, 2023 Jan 25, 2023

Hello, I've verified the issue and granted you a replacement license. It looks like only the first page was attached inside the vector. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

mismatch 335469427.PNG

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Adobe Employee ,
Jan 25, 2023 Jan 25, 2023

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@Contributor1 can you take a look please?

EBQ

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Adobe Employee ,
Jan 25, 2023 Jan 25, 2023

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Hello, I've verified the issue and granted you a replacement license. It looks like only the first page was attached inside the vector. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

mismatch 335469427.PNG

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New Here ,
Jan 25, 2023 Jan 25, 2023

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Thank you 😊 

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New Here ,
Jan 26, 2023 Jan 26, 2023

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When will I be able to download the corrected file please?

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Adobe Employee ,
Jan 27, 2023 Jan 27, 2023

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Hello, sorry for the inconvenience but that asset has been removed and will not be updated. It's possible the contributor may add a working asset in the future but it would be under a new file number. I've refunded your license and hope a search for something similar will work for you.

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