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Issue with Currency & Country

New Here ,
Sep 19, 2019 Sep 19, 2019

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Hi!

I have an Adobe Account that was set-up previously in Sweden.

 

I now live in USA. I got the account location changed at least a year ago while purchasing a Creative Cloud plan with a US Credit Card.

 

My Stock account did not move from Sweden to US... So I'm still stuck in SEK (Swedish Kronors). 

 

How can I update that... I cannot find a way, the live chat is litteraly writting me " You did not buy Stock" ... I'm like it's not a software... but they would not understand.

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correct answers 1 Correct answer

Adobe Community Professional , Sep 19, 2019 Sep 19, 2019
As far as I know, the Adobe Stock account - contributor account, the country you set it up in, as in your case Sweden, must remain in SEK. You can't change it to USD. The only way you can get changed to USD is to close your Sweden Account and open in USD. Unfortunately, this would mean uploading and submitting ALL your assets AGAIN and go through the acceptance/rejection process all over again. I'll be in the same boat, as I'm currently living in Europe and when I move back to my home country it...

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Adobe Employee ,
Sep 19, 2019 Sep 19, 2019

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Hi, 

I see you have an Adobe account under the same ID as with Forums. As informed there is no active Stock subscription under this ID. Also, if you have changed the billing details on your account, they get changed for all the subscription associated with that account. 

 

Can you please help us understand, where do you see your Stock account stuck in SEK? Are you being charged for it? 

Feel free to update the thread with more details. 

 

Thanks 

Kanika

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New Here ,
Sep 19, 2019 Sep 19, 2019

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I haven't been precise enough sorry. I have a Contributor account... And for what I'm supposed to be paid for I have a recap in SEK.

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Adobe Employee ,
Sep 19, 2019 Sep 19, 2019

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Hi MG,
EBQ

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New Here ,
Sep 19, 2019 Sep 19, 2019

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Hi!

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New Here ,
Sep 20, 2019 Sep 20, 2019

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Any answer?

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Adobe Community Professional ,
Sep 19, 2019 Sep 19, 2019

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As far as I know, the Adobe Stock account - contributor account, the country you set it up in, as in your case Sweden, must remain in SEK. You can't change it to USD. The only way you can get changed to USD is to close your Sweden Account and open in USD. Unfortunately, this would mean uploading and submitting ALL your assets AGAIN and go through the acceptance/rejection process all over again.

I'll be in the same boat, as I'm currently living in Europe and when I move back to my home country it has a different currency.

I have no idea if Adobe will change this. Probably not!

This question has been asked before and the answer was no you can't.

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New Here ,
Sep 20, 2019 Sep 20, 2019

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This is very confusing cause the same account is in US/USD for when I buy and activate my creative cloud account... So they managed to change it without any issue.

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Adobe Community Professional ,
Sep 20, 2019 Sep 20, 2019

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LATEST
Yes. You're right. It's confusing. But there may be more rationale behind than we can imagine, even that I would assume that it should be possible.
ABAMBO | Hard- and Software Engineer | Photographer

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