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Issues with "My Library" loading

New Here ,
Nov 02, 2018 Nov 02, 2018

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In adobe stock, my library continues to load, but with not show up. It is updating my saved files, yet still shows the loading circle. Anyone have any idea of what this could be? It is not the internet connection.

KR

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Adobe Employee , Nov 02, 2018 Nov 02, 2018
Hi T.There is a known issue that if you try to view a library that has no Adobe Stock assets but has other Creative Cloud elements that you'll get a spinner. Once you save a Stock asset to that library the spinner will no longer appear. The Adobe Stock website will only display Adobe Stock assets in libraries. Please let us know if this is not the issue you are seeing.EBQ

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Adobe Employee ,
Nov 02, 2018 Nov 02, 2018

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Hi T.

There is a known issue that if you try to view a library that has no Adobe Stock assets but has other Creative Cloud elements that you'll get a spinner. Once you save a Stock asset to that library the spinner will no longer appear. The Adobe Stock website will only display Adobe Stock assets in libraries. Please let us know if this is not the issue you are seeing.

EBQ

EBQ

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