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j'ai acheté un plan flou. je suis scandalisé

New Here ,
Nov 08, 2018 Nov 08, 2018

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bonjour,

premier plan de stock acheté . je suis degouté le plan est flou sur la motie de l'image et pas moyen de trouver le moyen de contacter qq !!

des tuyaux pour moi ?

Merci

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Adobe Employee , Nov 13, 2018 Nov 13, 2018
Laurent,Please reach out to our support team Support FAQ: How can I contact Adobe for support? as they will be able to help you with the refund.In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link Regards,Twarita

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Adobe Employee ,
Nov 08, 2018 Nov 08, 2018

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Hello LB,

Can you please provide more information for the issue you are facing?

EBQ

EBQ

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New Here ,
Nov 12, 2018 Nov 12, 2018

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helloI bought a shot numbered 

AdobeStock_188596555

half the picture is blured ! I didn't noticed on the small preview !

I choose the sort then present to my client which was ok with it. now I got a blurred shot in my editing that I paid.

How can you help me ?

thanks

Laurent Brett

owner of Brett & cie





De : "twaritar3263062"

A : "laurent bretegnier"

Envoyé: lundi 12 novembre 2018 16:14

Objet : Reply marked as helpful on j'ai achet un plan flou. je suis scandalis

 







j'ai achet un plan flou. je suis scandalis



[twaritar3263062 | https://forums.adobe.com/people/twaritar3263062?et=watches.email.outcome] marked EvilBugQueen1 's reply on j'ai achet un plan flou. je suis scandalis as helpful. View the full reply




Marked as helpful:



Hello LB,



 



Can you please provide more information for the issue you are facing?



 



EBQ








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Adobe Employee ,
Nov 12, 2018 Nov 12, 2018

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Hi Laurent,

Let me get this file checked by the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Nov 13, 2018 Nov 13, 2018

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Hi Laurent,

Our product team has confirmed that the video is OK. On the small preview, you can see that the upper third of the video is sharper and in focus, and the two remaining thirds are out of focus because we are talking about a timelapse on a supermarket and the videographer used a really shallow depth of field to be able to shoot that. He is trying to get a tilt-shift effect, that combined with the timelapse, it looks a bit like stop-motion animation.

So, all in all, the video is ok and do not have any quality issues.

Regards,

Twarita

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New Here ,
Nov 13, 2018 Nov 13, 2018

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Ok…..

Seriously !

You talk about stop motion artistic way of filming !

It must be a joke !!!!!

Just want to let you know it the first and last time I’m buying a shot from you !

I’m buying a lot of stockshots for my productions in all Stocks websites and it’s the first time I’m facing this kind of trouble.

The shot was blurred on half the screen !!!!!

It’s not a tilt shift ! It’ just a shot which cannot be sold on a video market !

I am not asking for a redeem, just want to tell your shot is shit by technical problem which cannot be appreciate in the low res preview.

I’m the CEO of my company, buyer of licences for my team and ADOBE buyer & user for 20 years.

I’m very upset with this situation, and the time I spent to reach someone to explain my problem.

damn, I had to post a question on the user forum !!!!

Think I won’t need to talk of this issue with your team anymore

Kind regards .

Laurent Brett

Le 13 nov. 2018 à 18:46, twaritar3263062 <forums_noreply@adobe.com> a écrit :

j'ai acheté un plan flou. je suis scandalisé

created by twaritar3263062 <https://forums.adobe.com/people/twaritar3263062> in Adobe Stock - View the full discussion <https://forums.adobe.com/message/10746663#10746663>

Hi Laurent,

Our product team has confirmed that the video is OK. On the small preview, you can see that the upper third of the video is sharper and in focus, and the two remaining thirds are out of focus because we are talking about a timelapse on a supermarket and the videographer used a really shallow depth of field to be able to shoot that. He is trying to get a tilt-shift effect, that combined with the timelapse, it looks a bit like stop-motion animation.

So, all in all, the video is ok and do not have any quality issues.

Regards,

Twarita

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Adobe Employee ,
Nov 13, 2018 Nov 13, 2018

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Laurent,

Please reach out to our support team Support FAQ: How can I contact Adobe for support? as they will be able to help you with the refund.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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