I bought a photo today but the jpeg file is unusable. Could you please help me as soon as you can.
Really need this picture today. Picture : 230861964
I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.
I hope this helps. Best of luck to you.
For a faster response, perhaps you could share in what way it is unusable? Also, what is the file size you downloaded and does it still have an Adobe logo?
Plus... (more questions sorry) - what app are you opening it in to check quality?
First, thank you for you quick reply.
I download the image in jpeg version. Poor quality and pixelated.
See below, the download image and the link to
Photo galery :
Photo after download :
The jpeg is opening in Photos Microsoft 2020.20090.1002.0
I see it does not have an Adobe logo, which is good. However, you did not say the file size (in bytes please).
1 197 374 bytes
First, thank you for adding a credit. Any news about my picture ? I bought credits only for this photo so still have same issue. Could you please send me the correct version ?
I'm sorry, you will need to find another asset.