Just purchased image - it is a fake screen grab - refund please!

Community Beginner ,
Sep 06, 2022 Sep 06, 2022

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I just purchased an image, and after downloading can see it is actually a fake generated landscape image of very poor quality. Totally unusable. No mention it is a fake image. I want a refund!

 

Image 381432304

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correct answers 1 Correct answer

Adobe Employee , Sep 06, 2022 Sep 06, 2022

Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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I think @Contributor1 is the person we need here.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Sep 06, 2022 Sep 06, 2022

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Thank you!

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Adobe Employee ,
Sep 06, 2022 Sep 06, 2022

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Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

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Community Beginner ,
Sep 06, 2022 Sep 06, 2022

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Thank you so much. I wonder if in the future Adobe will deploy a report/chat function within a users Stock login itself. That would be awesome, very much a streamlined customer journey.

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