Kein Adobe Stock on demand möglich

New Here ,
Dec 06, 2018 Dec 06, 2018

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Hallo, seit 2 Tagen kann ich keine Fotos mehr lizensieren. Es ging immer automatisch. Einfach lizensieren, 9.99 Euro via Paypal, fertig.
Jetzt werde ich auf die Stock Seite weitergeleitet und ich sollte ein Abo oder Credits kaufen. Beides ist nicht möglich, weil beim Kauf immer eine Fehlermeldung kommt. Leider finde ich nirgendwo einen Service oder Service Nummer der mir helfen kann.
Weiß hierzu jemand bescheid, warum es beim Credit Kauf immer zum Systemfehler kommt?

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Adobe Employee , Dec 10, 2018 Dec 10, 2018
Hi there,Since the error message is in a different language I cannot understand it.Would you be able to translate it into English or you can Contact Customer Care to troubleshoot this issue?Regards,Sheena

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Adobe Employee ,
Dec 06, 2018 Dec 06, 2018

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Hi Reinhard,

We're sorry for the issues you've been experiencing with the Adobe Stock purchases.

Could you please re-enter the payment details associated? Steps here: Change or update your credit card and billing information in your Adobe ID account

When you've re-entered the details, wait a few minutes then try to make a purchase. I am hoping that by re-entering the details, the payment will be triggered on the correct credit card.

Also, could you please check with your card issuer that there’s not a block for orders over a certain value?

Please let us know how you get on.

Regards,

Twarita

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New Here ,
Dec 06, 2018 Dec 06, 2018

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Watch my new message with a youtube Video. So you can see... It do not work... 😞

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Adobe Employee ,
Dec 10, 2018 Dec 10, 2018

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Looping in Sheena Kaul​ to help you with the issue.

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Adobe Employee ,
Dec 10, 2018 Dec 10, 2018

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Hi there,

Since the error message is in a different language I cannot understand it.

Would you be able to translate it into English or you can Contact Customer Care to troubleshoot this issue?

Regards,

Sheena

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New Here ,
Dec 06, 2018 Dec 06, 2018

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Thank you for your message...

es ist alles in Ordnung, Auch die Kontoeinstellungen sind aktuell. Ich hab das letzte Foto am 03. Dezember gekauft, hier funktionierte noch alles. Ich hab ein Bildschirmvideo erstellt um den Fehler zu sehen.

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