Kundenfang beim Probe-Abo?

Community Beginner ,
Jun 20, 2022 Jun 20, 2022

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Auf folgenden Bildern sieht man das Angebot von Adobe vor und nach Abschluss des Probe-Abos. Kann mir das evtl. jemand erklären? Vielleicht habe ich auch etwas übersehen... Mir scheint es aber schon recht eindeutig. Danke vorab. 

screenshot-Abo.jpgscreenshot-Abo2.jpg

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Adobe Community Professional ,
Jun 21, 2022 Jun 21, 2022

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Es handelt sich um zwei verschiedene Dateien.

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Community Beginner ,
Jun 21, 2022 Jun 21, 2022

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Das ist korrekt. Problem bleibt aber weiterhin bestehen, da beide Dateien nach dem Abo-Kauf nun etwas kosten. Sowie alle anderen Videos. 

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Adobe Community Professional ,
Jun 21, 2022 Jun 21, 2022

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Das Probeabo von 25 Bildern im Monat beinhaltet auch Video. Das Probeabo von 10 Bildern im Monat beinhaltet nur Bilder mit einer Standardlizenz. 

 

Abambo_0-1655812599391.png

Schaue mal mit dem Support, ob die Dein Probeabo noch "upgraden" können. Instruktionen zum Support findest Du unten (in englisch).

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jun 21, 2022 Jun 21, 2022

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Danke! 

 

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Adobe Community Professional ,
Jun 22, 2022 Jun 22, 2022

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Gerne geschehen.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jun 22, 2022 Jun 22, 2022

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@Anne24948388uysw 

 

I'm curious to how you purchased your subscription, did you click on one of the blue banners on the Adobe Stock site, if so which page? Or did you purchase from our plans page: https://stock.adobe.com/de/plans?

EBQ

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