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Licence facturée ?

New Here ,
Sep 28, 2022 Sep 28, 2022

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Bonjour, Via compte Adobe Acrobat activé, je suis arrivée sur https://stock.adobe.com. Par inadvertance, j'ai sélectionné un vecteur et il est passé en mode "Acheté". Il apparaît dans la Bibliothèque "Standard (prix unitaire HT)". Je ne vois de tarif nulle part, et reçu aucune notification d'achat s'il en existe. Est-ce un "cadeau 0€" ? Cela fait-il partie d'une période d'essai ?... peut-être la "Obtenez 10 photos Adobe Stock gratuites." ?...alors dans ce cas-là vigilance néccessaire sur timing pour résilier en temps requis car pas certaine que je recevrai une notification demandant si je poursuis en version payante.

J'aurais bien contacté Adobe par chat mais il semble que ce moyen de com. n'existe plus. Merci par avance pour vos lumières. 

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Licensing , Plans and purchase

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correct answers 2 Correct answers

Adobe Employee , Sep 28, 2022 Sep 28, 2022

Hi @Cathaura,

There are many free assets on the Adobe Stock website. If a subscription was required you would have been prompted to purchase one or to purchase the asset license on demand in some cases. All licensed assets will appear in your license history, Profile Menu > license history. Free assets won't have a shopping cart icon next to the download icon.

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Community Expert , Sep 28, 2022 Sep 28, 2022

FYI: you can check the plans you have, by accessing the link https://account.adobe.com/plans. All your plans are visible there.

 

And FYI: Chat is (still) available. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html

...

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Adobe Employee ,
Sep 28, 2022 Sep 28, 2022

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Hi @Cathaura,

There are many free assets on the Adobe Stock website. If a subscription was required you would have been prompted to purchase one or to purchase the asset license on demand in some cases. All licensed assets will appear in your license history, Profile Menu > license history. Free assets won't have a shopping cart icon next to the download icon.

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New Here ,
Sep 29, 2022 Sep 29, 2022

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Thanks for feedback!

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Community Expert ,
Sep 28, 2022 Sep 28, 2022

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FYI: you can check the plans you have, by accessing the link https://account.adobe.com/plans. All your plans are visible there.

 

And FYI: Chat is (still) available. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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