Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Licenced photos are not licenced in Photoshop library

New Here ,
Jul 01, 2020 Jul 01, 2020

Copy link to clipboard

Copied

Hello everyone,

I have a new PC and installed Photoshop, which connected to my Stock library just fine. However photos which I have previosly licenced do not seem to be licenced in the library. Also when I drag and drop them they are of small size (but without watermark). As visible in the attached printscreen.

When log in into Adoeb Stock website and to my account I am able to download large images without watermark. It is just the library in Photoshop that bothers me.

When I try to licence again the image that was licenced from before it will not take any licence credit but also nothing will change.

It only work 100% OK with the newly licenced photos, but not with the photos I have licenced before.

You will make my day if the problem is solved.

Thank you very much.

Views

91

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 15, 2020 Jul 15, 2020

Copy link to clipboard

Copied

LATEST

Hi there,

I'm sorry your are having troubles with this.  Let's see if we can figure out why.  

First off, if I can get the versions of Photoshop and Windows you are using that would be good.

Second, have you tried this in libraries on other apps like Illustrator and do you have the same issue?

Third, I'm wondering if you can go look at your library at https://assets.adobe.com/libraries and see if your assets look correct there.

Then what I'd like to have you try is to save some of your licensed assets to a new Library to see what that does.  It could be that the library got corrupted in the new install and download.  I'd like to have you try this a few different ways.  First from the app, you can right click on the asset and select Copy to and then put it in a new library.  The other way is to go to your license history on the site and then click on the asset to go to the details page of the asset and save to a new library from there.  

This way we can see what the assets do in a brand new library.

Finally if you can run the Adobe Log Collector then we can go through the logs and possibly see what's happening.  You can find this at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Hopefully with these steps we can try and get your back on track and running.

Thanks,

Jay

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started