• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

License History Lost and 10 Assets/Month Not Available

New Here ,
Oct 01, 2020 Oct 01, 2020

Copy link to clipboard

Copied

My company has a Teams account where 1 user has access to the Stock 10 Assets a month. Our designer uses this occassionally, but the account with Stock access can no longer download assets (up to 10) freely, and the entire license history on the user is empty.

 

Does anyone know what might have caused this, or how to get Stock permissions back for the account? It would also be great if we could resurrect the history, as they may need to reference those images again.

TOPICS
Account management , Licensing , Plans and purchase , Troubleshooting

Views

220

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 01, 2020 Oct 01, 2020

You or your team administrator would need to contact our customer care team for assistance with this issue: https://helpx.adobe.com/contact.html

Votes

Translate

Translate
Adobe Employee ,
Oct 01, 2020 Oct 01, 2020

Copy link to clipboard

Copied

LATEST

You or your team administrator would need to contact our customer care team for assistance with this issue: https://helpx.adobe.com/contact.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started