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License response time

New Here ,
Nov 02, 2020 Nov 02, 2020

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Hi, following a student project I went to adobe stock after hearing about free videos being shown at the Adobe MAX annual conference, so I wanted to know how long it takes for the licenses to be "accepted" and if I might have a problem. Thanks

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Download, General, Licensing

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Adobe Community Professional ,
Nov 02, 2020 Nov 02, 2020

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I do not know about problems to be expected. Licenses are immediatly granted.

Abambo
via mobile phone.
ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Nov 02, 2020 Nov 02, 2020

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Not for me or my account I get a message asking me to confirm my request: "You cannot license this file as you do not currently have access to Adobe Stock. Please confirm your request and our team will contact you."

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Adobe Community Professional ,
Nov 02, 2020 Nov 02, 2020

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What is the asset you want to license? I've now tried with 2 different accounts, both don't have a stock license subscription and licensing was immediate. I seams like your account explicitly locks out Adobe stocks. I can imagine that with some Enterprise configurations, licensing of stock assets is limited to some authorized accounts only.

 

Work around: create an own private Adobe id and license via that one. You should have access to all free assets even without a CC subscription.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Nov 09, 2020 Nov 09, 2020

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Could you provide steps on how you are trying to access the files? I've seen another report of this and want to understand the issue you are seeing.

EBQ

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