Licensed Adobe Stock assets showing as unlicensed in Creative Cloud Libraries

New Here ,
Apr 13, 2021 Apr 13, 2021

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I've been having this issue on & off for a long time now with no resolve. I have licensed assets from Adobe Stock yet they show as unlicensed across all app CC libraries. I can confirm that the assets show as purchased/licensed in my Adobe Stock account via web browser.

 

I am using:

• OS Catalina 10.15.3.

• Hard wired, fiber internet, 300Mbps

Apps: All up to date, 2021

I have tried:

• Signing out of the Creative Cloud app & signing back in

• Relicensing the assets within the cc library (in app)

• Quitting & reopening apps

• Restarting computer

 

I've been using Adobe software before CC Libraries came about & to be honest I've had nothing but issues. While CC libraries is an excellent, useful feature, it has always seemed to be glitchy for me. I've had to troubleshoot this same issue multiple times & the issues tend to come & go for no apparent reason. This makes it very difficult to determine the root of the problem. I hope you can help - Thanks in advance!

 

I have sent my Adobe Logs file: AdobeLogs_20210412_082933_906-mac.zip

One of the assets showing as unlicensed: 301730159

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Creative Cloud Integration, Troubleshooting

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Adobe Community Professional ,
Apr 14, 2021 Apr 14, 2021

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Maybe @JayI14  can help here?

 

ABAMBO | Hard- and Software Engineer | Photographer

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