Licensed an image that CLEARLY stated it was vector, Adobe stock also said "License in Illustrator" Image was a JPEG, I'd like my credit back. FILE #: 81812709

[New Creations by Jen]

How do I get my credit back and how does this get fixed?

[joon.Stock · Accepted solution]

Dear customer, when you look at file type of the file - it say it's a jpeg file.  Since the graphic itself has vector in it - I am sure you have been confused.  Also, as illustrator can open jpeg file - the application icon's default is one you have set it the last.  Hope this clears your issue.  I have credited back 1 license on your account. 

Regards

[New Creations by Jen]

I agree with you that it says JPEG so when I looked for a different one after noticing that. The image and icon  CLEARLY said "VECTOR" so I believe it should be requested of the designer to REMOVE the word VECTOR from their file.

Thank you for crediting my account.

[Hazardibo]

This file is still listed as "Spring Gardening Tools Set, Vector Illustration" almost three years after the original user reported it. I'm going to cancel my Adobe Stock subscription so I don't fall into the same trap again as there's clearly an issue with quality control.

[WendellaBee]

Hi @New Creations by Jen,

I'll let the content team know that there is a confusing title on this file.