Licensed image - showing cart icon in libraries inside photoshop

[atvee]

I have licensed images and when I am in photoshop these images are displaying with the cart icon. When I access the libaries through a browser the images are showing as purchased with the blue tick and I am able to download them.  

Any idea why these images are showing as not purchased in photoshop?

[EvilBugQueen1]

Hi atvee,

Please ensure that your Photoshop is the latest version. Restarting your system may correct this as well.

EBQ

[Mariia Novikova]

Can you also place them onto cnavas - is there Watermark shown?
Do you see Cart icon in other apps, or only Ps?

Try sign out from the app and sign in back. 

Thank you,
Mariia

[atvee]

I logged out of creative cloud and re-logged in. The little cart icon is showing on the purchased images still.

When I double click on them in the library they won't open.

When I drag them onto a canvas they are thumbnail size and when resized they are low res.

In indesign the cart icon is on the image and when i drag them onto a page they have a little black cart icon in the corner but no watermark. The same is happening in illustrator as well.

[Mariia Novikova]

I would suggest to try this:
Search for the same Stock assets in Adobe Stock within CCLibraries Panel, and if you licensed them, they would have a blue check mark on the assets. Add them one more time to your Library and try to use.

Thank you,
Mariia

[atvee]

I think in my original message I mentioned that they were licensed in the browser when I visit adobe stock. I had to download them from the site to use them.

[Mariia Novikova]

Yes, I am getting it. I am suggesting you to do the same via Stock Search within CCLibraries Panel, not directly from Adobe Stock Website.

[atvee]

Ok gotcha, It is showing as a tick when I search it in the cc library in photoshop

[atvee]

I can add the image again to my library and now it shows as purchased.

Do you know why it's not syncing properly?

[Mariia Novikova]

Good to hear, so you can re-add the assets and use them now.
Not sure why this happened though.
Please, let us know if that happens again - will try to investigate.

Thank you,
Mariia

[EvilBugQueen1]

Hi atvee,

Please ensure that your Photoshop is the latest version. Restarting your system may correct this as well.

EBQ

[EvilBugQueen1]

Hi atvee,

Please ensure that your Photoshop is the latest version. Restarting your system may correct this as well.

EBQ

[atvee]

I applied the latest update yesterday. The system has been restarted a few times.

[bridgetbraun]

I am having the exact same issue. 

I license the photos within photoshop and it still shows them unlicensed with the cart icon. 

When i go to them in the browser they are licensed, but the library does not SYNC, this is making my workflow impossible. We have a large design team that shares these libraries. 

Any fix for this?