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Licensed the wrong image

New Here ,
Apr 09, 2021 Apr 09, 2021

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Hello,

 

I needed to license a vector illustration. Unfortunately once I clicked license, I realized this file only contained the jpeg. I then found the correct version of this that contains both the ai file and the jpeg. Currently that means I had to have both licensed. Is there any way to undo the license on the jpeg-only file? Thanks for your help!

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Community Expert ,
Apr 09, 2021 Apr 09, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Stock forum.

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Community Expert ,
Apr 10, 2021 Apr 10, 2021

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Contact Adobe customer support. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer

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