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Licensed Video FIles will not download.

kristad63148187
New Here ,
Feb 20, 2020 Feb 20, 2020

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I purchase 5 HD videos, 3 of them download fine. The other 2 immediateley gave me a "Cannot download file!" message and I cannot get them to download form anywhere I might try (Library, purchase history, etc.) I need these for a project immediately!   ID#296225182  ID#304189251

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Licensing , Plans and purchase , Troubleshooting

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EvilBugQueen1 Adobe Employee
Adobe Employee ,
Feb 20, 2020 Feb 20, 2020

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Hi kristad...,

Are you still having this issue? Can you please clear your browser history and try downloading again? Let us know if you are successful or not.

EBQ

EBQ

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