Hi, i have 5 licensed images saved in my Adobe Stock library, however only 1 of them is showing in Adobe Spark when i try to add the image to a graphic. Any ideas why/how i fix it? Thanks, Sophie.
Hi S. W.,
Thank you for contacting us. It appears that only JPEGs are accessible in the Spark to Adobe Stock interface. I reviewed your license history using the Adobe ID you are using on the forums and only one of your licensed files is a JPEG.
I can also see that when you search Stock via Spark only JPEGs appear in search results.
If the other assets are EPS or AI files, you can convert those to jpeg prior to using in Spark.
Adobe Illustrator or Adobe Photoshop can do that for you. In Illustrator you will have the possibility to edit the file before converting (switching on or of layers, modifying the data etc).
totally lost n idea what that means nor how to fix problem