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Lizenzierung rückgängig machen

New Here ,
Jul 18, 2023 Jul 18, 2023

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Ich habe versehentlich ein Bild (#521963367) mit 50 Credits lizenzieren lassen, sollte aber vorab eigentlich nur für Layoutzwecke als Vorschau verwendet werden. Ich bizte darum,  diese Lizenzierung rückgängig  zu machen.

 

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correct answers 2 Pinned Replies

Adobe Employee , Jul 18, 2023 Jul 18, 2023

@wolfgangb26783728 I see that this asset was licensed through your team entitlement with credit packs. We don't have the ability to replace the credit pack credits directly to the team so I have two options for you to choose from. Option1: I can grant your team quota of 50 standard licenses. You'll only be able to license standard assets, no premium or videos can be licensed with this free quota. Option 2: I can grant you or a designated team member 50 credits that will give the ability to licen

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Adobe Employee , Jul 20, 2023 Jul 20, 2023

Thank you, I've granted 50 free standard licenses to your team entitlement.

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Adobe Employee ,
Jul 18, 2023 Jul 18, 2023

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Adobe Employee ,
Jul 18, 2023 Jul 18, 2023

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@wolfgangb26783728 I see that this asset was licensed through your team entitlement with credit packs. We don't have the ability to replace the credit pack credits directly to the team so I have two options for you to choose from. Option1: I can grant your team quota of 50 standard licenses. You'll only be able to license standard assets, no premium or videos can be licensed with this free quota. Option 2: I can grant you or a designated team member 50 credits that will give the ability to license some premium or video assets but the licensed items won't appear under the team's license history. Instead any assets licensed with these credits will appear in the license history of the person who receives the free replacement credits. Let me know your preference.

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New Here ,
Jul 19, 2023 Jul 19, 2023

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Vielen Dank für Ihrer freundliche Rückmeldung. Gerne nehmen wir Option 1 in Anspruch.

Thank you for your kind feedback. We are happy to take option 1.

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New Here ,
Jul 19, 2023 Jul 19, 2023

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Many thanks for your friendly answer. We are happy to take option 1

Best regards

Wolfgang Bastian

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

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Adobe Employee ,
Jul 20, 2023 Jul 20, 2023

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Thank you, I've granted 50 free standard licenses to your team entitlement.

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