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Longtime subscriber ~ Is there a penalty for canceling?

New Here ,
Oct 01, 2022 Oct 01, 2022

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I've been subscribed for over a decade and I need to cancel due to financial strain and not using the content any more. My "annual plan, paid monthly" auto-renews every June. If I cancel now, will I be charged cancellation fees? The auto renew email sounds like there is no commitment required after the first year. Can someone confirm this is the case and that I can cancel when I'm ready, with no penalty? Thank you.

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Account management , Plans and purchase , Terms of use

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LEGEND ,
Oct 02, 2022 Oct 02, 2022

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The auto renew starts the annual commitment. So there is a penalty for cancellation, just as in the first year, of 50% of WHAT IS LEFT of the annual payment. In the 12th month after renewing there is no penalty. In the first month, it is about 50% of the annual fee.

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New Here ,
Oct 02, 2022 Oct 02, 2022

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So this wording (below in bold) from the auto-renew email does not mean that only in the first year is there a commitment? It makes it sound like it goes month-to-month.  

I have looked all over for how to subscribe in any other way besides my usual annual plan, so am unclear as to what "no annual commitment is required after the first year" means. 

You will be charged US$29.99 (plus tax) monthly. At the end of your one-year term, your subscription will automatically renew monthly until you cancel (price subject to change). No annual commitment required after the first year. Cancel anytime via Adobe Account or Customer Support.

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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quote


You will be charged US$29.99 (plus tax) monthly. At the end of your one-year term, your subscription will automatically renew monthly until you cancel (price subject to change). No annual commitment required after the first year. Cancel anytime via Adobe Account or Customer Support.


By @KatWest

This wording is inconsistent with what you can read on the Adobe websites, as annual subscriptions renew for a second annual term, paid per month. I don't give you legal advice. The only advice I can give you is to contact Adobe customer support and negotiate cancellation. I'm confident, that there is a pragmatic solution available to you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Oct 03, 2022 Oct 03, 2022

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


EBQ

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