• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Looking to upgrade account or buy individual assets, however I am not being given options

Community Beginner ,
May 30, 2023 May 30, 2023

Copy link to clipboard

Copied

I have run out of credits and under normal circumstances I would be able to buy individual assets or upgrade my plan. It seems I am not able to do this and not being shown any options. Please advise.

TOPICS
Download

Views

56

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 30, 2023 May 30, 2023

Copy link to clipboard

Copied

I should add that I have logged in and out of different browsers and cleared the cache as well

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 01, 2023 Jun 01, 2023

Copy link to clipboard

Copied

Info on upgrading your plan is shown here. There a chat icon at the bottom of the page if you need additional help.

https://helpx.adobe.com/stock/kb/manage-stock-membership.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 08, 2023 Jun 08, 2023

Copy link to clipboard

Copied

LATEST

Yes, you should be able to licence additional assets at an additional cost per asset as stated in your subscription. I would suggest you contact Adobe customer service on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started