I just cancelled my subscription of Adobe Stock, a cancellation that cost me more than €100, and I had 37 images I had already paid for still left to use on the site, which, as it appears, I lost the access to. I do understand that companies can probably get away with all sorts of tricks even much worse by carefully choosing their words in terms of services, but I didn't quite expect I would fall for one, much less by the company Adobe, whose products and services have quite wowed me since I started using them about half a year ago. It appears I have fallen though. Well congratulations!
I still have some perhaps unwarranted faith in the idea that maybe it all is a misunderstanding and Adobe doesn't have quite so awful a system to, well outright trick customers out of their money, so I am writing here at least, to ask if there is a misunderstanding, an error, and I could get my money or the images I have paid for, back, but I do have to say, that intuitively I have a feeling at the moment I am probably successfully tricked out of over €200, with no way of getting it, or the images I paid it for, back. I do hope Adobe proves me wrong, since I've really grown to love your products, services and even customer consideration otherwise.
Please check the FAQ for details: Common Questions, Adobe Stock
No. You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.
Thank You for the answer, but that unfortunately confirms I have successfully paid over €200 and have gotten nothing in return. I understand, the legal documents let me be seen from the outside as the one who didn't read well enough, but that is in fact a business system that probably benefits a lot from people not reading carefully, which is not a very good image to the customer. I prefer companies that don't use such tricks.
I apologize for the experience.
Let me get this checked for you once more.
If You could do that I would very much appreciate it.