Lost Stock Credits

Community Beginner ,
Dec 11, 2017 Dec 11, 2017

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I just logged into my account today and noticed 100+ photo credits gone. After scratching my head I noticed that our company card expired in September so as of October my account was inactive. I never once received any email or contact that this was in jeopardy. I updated the CC info today thinking the credits would show back up. They did not. I am not happy about this. Pretty sour actually.

Tried to do an online chat today. 3X sat for 45 minutes, 30 minutes and 1.5 hours and not once did any rep interact in a chat.

REALLY ADOBE!!???

-e

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Adobe Employee , Dec 12, 2017 Dec 12, 2017
Hi GrafxguyAs your subscription is active again, the credits should be re-instated.  I'll check why this hasn't happened yet and get it resolved.ThanksBev

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Adobe Employee ,
Jun 10, 2020 Jun 10, 2020

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I have requested that a customer care agent reach out to you using the contact information associated with the Adobe ID you are using here on the forums.

EBQ

EBQ

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