Majority of my image libraries have disappeared

New Here ,
May 23, 2022 May 23, 2022

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Hello,

 

I logged into my account this morning and the majority of my image libraries have dissapeared.

 

I have tried both the personal and business profiles and it is showing the same libraries, even though I only use the business profile because that is where the quota of assets is allocated.

 

I also noticed when I licensed an image this morning it did not give me the option to allocate it to a library.

 

Any advice or support would be appreciated.

 

Thanks

 

Jon

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Account management , Libraries , Troubleshooting

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Adobe Community Professional ,
Jun 03, 2022 Jun 03, 2022

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Is the problem in the meantime solved?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jun 03, 2022 Jun 03, 2022

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If you are still seeing this issue please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

EBQ

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