Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Migration to Adobe Stock & Moving credits to another account

Community Beginner ,
Jul 01, 2018 Jul 01, 2018

Copy link to clipboard

Copied

Hi everyone

I really hope someone can help, I think this is going to be a couple of questions only staff can answer

Question 1

I have a full CC membership, but no Adobe Stock account (well, no credits etc.).

My partner doesn't have CC but does have a Fotolia with hundreds of credits on with an active subscription for projects that are virtually finished.

Is it possible to transfer the credits from her Fotolia account to my CC/Adobe Stock account? That way I've got Adobe Stock embedded with the rest of the CC subscription which I believe is much more convenient.

Question 2

She received an email from Fotolia on 11th June asking if her Fotolia account could be migrated to Adobe Stock, despite several emails back to Fotolia she hasn't received any further communication from them so we are in limbo.

If it's not possible to migrate the account across to my CC account and Fotolia is going to be closed, can she just have the credits refunded to her and I'll start a new Adobe Stock account with my CC subscription?

Thank you in advance!

P.S. Ignore the odd username, my forum account was set up when I couldn't get into any application and I can't see a way to change the name to something else!

TOPICS
Fotolia

Views

673

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 13, 2018 Jul 13, 2018

Copy link to clipboard

Copied

Please send me an email with your account details and I'll forward the information to someone at customer service who may be able to assist.

email: mhayward@adobe.com

Kind regards,

Mat Hayward

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 13, 2018 Jul 13, 2018

Copy link to clipboard

Copied

LATEST

Hi Matt

Thanks for the reply, I have sent you an email a few minutes ago.

Thanks very much!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started