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Misleading File

Community Beginner ,
Sep 21, 2018 Sep 21, 2018

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I just licensed and downloaded an image (File #: 92021163) that is labeled as "Seamless pattern Christmas" and is indicated as an AI/EPS file. It is also shown as a rectangular image. Upon opening this image, it is square--which is fine, if it's seamless, but it's not setup as seamless--and it's not vector at all, but some sort of clipping rectangle around an untouchable link of some sort. Totally mislabeled and misleading product.

Why isn't there a link on the product page where you can report problems with an image? It's taken me 20 minutes of clicking around to get to this hoop to jump through for help, and I'm not even sure this is going to help.

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Adobe Employee , Sep 21, 2018 Sep 21, 2018
Alan,Our product team has confirmed that the eps have a raster file in it, and has no lines or no editable vector. Thank you for reporting the issue, the file has been moved offline.Apologies for the inconvenience caused to you. I have added 1 image license to the user's account so that you can use it against a different image.Hope this helps!Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Employee ,
Sep 21, 2018 Sep 21, 2018

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Hi Alan,

We apologize for the inconvenience caused to you. Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Sep 21, 2018 Sep 21, 2018

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Alan,

Our product team has confirmed that the eps have a raster file in it, and has no lines or no editable vector. Thank you for reporting the issue, the file has been moved offline.

Apologies for the inconvenience caused to you. I have added 1 image license to the user's account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Community Beginner ,
Sep 21, 2018 Sep 21, 2018

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Thanks so much, Twarita!

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Adobe Employee ,
Sep 21, 2018 Sep 21, 2018

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You are welcome, Alan.

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