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Missing Adobe Stock Credits

Community Beginner ,
Feb 09, 2023 Feb 09, 2023

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I was recently persuaded to swap my Adobe account from a persona to a business account. When I log into adobe stock now, it shows the updated account, but none of the credits transferred. Also, the history just shows the few that I just purchased.

If I log into the old personal account, the history is all there, but it has no credits at all (which I would expect)

 

Any help in getting those credits to show back up would be very appreciated.

 

Thanks!

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Account management , Licensing

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Community Expert ,
Feb 09, 2023 Feb 09, 2023

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Please contact Adobe Customer Support for this. I think best is to use the admin console. https://adminconsole.adobe.com/support

 

You need to a plan administrator to do so.

 

You are welcome to update this thread if you need further help.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Feb 10, 2023 Feb 10, 2023

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Hi @Bear Printing

Yes you are eligible to have your unused quota from your closed personal subscription transferred to your new business subscription. You are also eligible to have the license history transferred to the business subscription. This was not done. Please contact customer care and let them know that your case was not handled appropriately. This is your case number ADB-28042683-C2X2 from your previous contact with the customer care team.

EBQ

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