Missing Credits

[turun turun]

Hi. My subsription was canceled last year but i had several credits remaining and i was using them as i needed them. Today i noticed that my remaining credits are gone and  i didn´t received any notification at all.

​I would like my credits back as son as posible, how can i get them back? I paid for them, and i´m assuming they expired. I understand that credits have an expiration date, but really i wasn´t notified in any way that this date was near (iStock does send an email notification, why dont you people?). I really really really need those credits back. I hope there is a solution for this, taking in consideration there was no notification from Adobe about this matter. That is a bad service.

By the way, it is pretty difficult to get real help from you guys (Adobe), this is just a very bad customer service. You are getting very over confident, just saying.

​Greetings!

[twaritar3263062 · Accepted solution]

Hi Pablo,

Sorry to hear that.

I did go through your account details and noticed your Stock subscription has been cancelled on 14th March 2017 and the remaining credits expired since they are only valid for a year from the time the assets are added to the customer's account. The assets once downloaded always remains in the license history.

You may also reach our support team Support FAQ: How can I contact Adobe for support? for further assistance.

If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita