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Hello,
last week I have downloaded three Adobe stock pictures. I have received one bill for only one of the photos which I can see in my account, but two are still missing. I need them for my organization.
Hi Sarah,
Please reach out to our support teamSupport FAQ: How can I contact Adobe for support? for further assistance.
In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Regards,
Twarita
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Hi Thurid,
Thanks for reaching out to the Adobe Stock community.
I have checked your account details and noticed that you had purchased an Adobe Stock on-demand asset on 29 Nov 2018 and the other 2 assets which are licensed are considered as on-demand "overage" license. Since there is a single order number for your purchase, you have received only 1 invoice for the same.
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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Hello, Twarita,
unfortunately, 3 amounts á 11,99 EUR were charged from our credit card.
I need an invoice for each amount in the accounting department.
Please send the missing receipt to Thurid or me <removed by the moderator>
Thank you very much!
regards,
Sarah
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Hi Sarah,
Please reach out to our support teamSupport FAQ: How can I contact Adobe for support? for further assistance.
In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Regards,
Twarita