Mistake in initial purchase cost me hundreds of pounds (plan instead of credits)

New Here ,
Apr 22, 2022 Apr 22, 2022

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Hello, I purchased a 120 asset plan at a cost of £23.99 a month. I had not realised that the cost rolled over past twelve months. I aslo hadn't realised that I would lose all my assets if I cancelled my plan.

 

I didn't know I was still paying for my plan and I ended up paying £647.73 for 21 assets.

 

This was my fault because I bought an unsuitable plan and did not realise that I was still paying for it but I had not downloaded any assets for most of that time and so I was clearly paying for nothing.


I should have bought a credit pack of 80 which at current prices is £330.

 

I would like to correct my initial mistake and to do this Adobe could give me a refund of  £317.73 and 59 credits (80 - 21).

 

I think this is fair and would leave me as a happy customer but for some reason this has been impossible for the person I spoke to in the chat. I was given a number to call and explained the situation again and again it seemed to be impossible. This time the person I spoke to shouted at me and hung up. My plan was cancelled by the person I spoke to. I have been told that I have been given a 14 month refund. This comes to £335.86. This will mean that I have paid £311.27 for 21 assets.

 

I would like someone frome Adobe to help me so that I can correct my initial error and pay £330 for 80 assets. Can you please help me with this.

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Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

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Hi @Joe24155378v1u6,

Using the Adobe ID you are using here on the forums I can see that you have been issued several refunds, these take 7 to 10 business days to go through. You should have received an email with details of your most recent chat with our customer care team member.

 

EBQ

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