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Mistakenly purchased a image

New Here ,
Apr 10, 2021 Apr 10, 2021

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Help! I accidentally buy a license for an image, that I didn't want (393438567). Can I "return" the image and get back my credit? Thanks.

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Download, General, Licensing, Plans and purchase

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Adobe Community Professional , Apr 10, 2021 Apr 10, 2021
I think Sheena is no more responsible for Adobe Stock.  @jasmine5C70 should contact customer care for this. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent". (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

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Adobe Community Professional ,
Apr 10, 2021 Apr 10, 2021

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Images can't be unlicensed, but you can get your credit back.
Please follow what Abambo posted below.

 

I'm pinging Sheena Kaul for assistance 🙂

 

Transparency edit: Removed ping and added note about Abambo's reply.

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Adobe Community Professional ,
Apr 10, 2021 Apr 10, 2021

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I think Sheena is no more responsible for Adobe Stock. 

 

@jasmine5C70 should contact customer care for this. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Apr 10, 2021 Apr 10, 2021

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Hm, that's a shame.

I remember seeing a general "refund thread" for accidental Stock purchases in the past, but that one doesn't exist anymore I guess?

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Adobe Community Professional ,
Apr 10, 2021 Apr 10, 2021

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Do you mean this one? Avoid Accidental licensing

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Apr 10, 2021 Apr 10, 2021

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Yes and no. I searched through my memory a bit and found it again: https://community.adobe.com/t5/stock/how-do-i-unlicense-something-that-i-purchased-accidentally/td-p...

 

It's locked, though... Same as yours.

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