Mixed video and images plan is only for the USA at the moment - but doesn't say anywhere

Report · Apr 04, 2022

I have wasted a lot of time looking for the mixed subscription plan on my UK account that is advertised on Google (indeed first or second thing that comes up when searching for Adobe Stock plans). Not only does it not say anywhere that it is NOT available outside the USA, but it gives the subscription price in pounds Sterling, which to me suggests that it is available in the UK (but after much faff discover it isn't). You also get this offered on the UK site when you try to buy video footage - this is what it says under a highlighted 'Mix and Match Assets' banner next to the option to buy the video for the full price:

3 HD videos or 25 standard assets a month

Mix and match HD videos, images, and more - prices vary
Upgrade plans and save 80% on HD videos (£13.99/ea)

However, clicking through on that link only gives you th standard image assets of 25 images a month not the MIXED video and images (Currently only available in the USA I imagine, although you would not know from any of this, but just go around in circles wasting time).

It was only after about two hours and two attempts going through support people, who don't know the issue either, that I discovered this and so I post this here in case you are pulling your hair out trying to work it out outside the USA.

A mixed video and image subscription is a very good practical idea and makes some video use affordable to the small user and no doubt would increase Adobe Stock sales too.

Report · Apr 04, 2022

Update - OK I think I have got to the bottom of this after a lot of looking and talking to the support teams.

What it amazingly confusing is that when you update your 10 ASSETS a month package you are thrown into a subcription CREDITS package. The support team direct you to buying CREDIT PACKS rather than the SUBSCRIPTION FOR 25 CREDITS a month which is way cheaper. Apparently don't know the difference, or even of the existance of the Credit Subscription - this is one reponse I got:

"Adobe stock subscription is completely different from Credit pack, with Adobe stock subscription you will only be able to license standard assets."

- no it isn't because you can now do a Credit subscription which is much cheaper than buying a credit pack. And you can do this in the UK too - £39.99 a month for 25 Credits for which you can buy three HD videos (they are 8 credits each - so you will have one credit left over each month if you do that) or say one HD video and 17 stills a month etc. So it's flexible - but unless you understand the difference between Credits and Assets per month then you can't work it out easily - an nohere is it explicitly explained in words than normal humans understand!

Report · Apr 04, 2022

So just so as not to confuse people what I said about the UK not having the mixed asset subscription package yet in the title is wrong - you do it through the subscription to credits which you then spend how you like but that subscription is a lot cheaper than buying a one off pack.

Report · Apr 05, 2022

Hi @Hiddenpictures Ltd,

I apologize for the confusion you encountered. It appears that not all of our support people are aware of the new multi-asset plans Adobe Stock is now offering. The screenshot you provided does show that videos can be licensed with the 25 plan. Could you share with me where you saw something that indicated otherwise? I'd like to share this information with our product management team. I know the team will appreciate your feedback.